ERS(Enterprise Reporting Solution)는 콜센터 운영시에 분산되어 있는 여러 시스템들(IVR, CTI, PDS, APP...)의 데이터를 통합 관리하고, 고객사의 콜센터에 맞는 커스트마이징으로 콜센터 운영을 효율적으로 하도록 서비스를 제공한다.
- 통계용 별도의 전용 Oracle DB로 구성
- 한글화된 통계화면 그래프 및 실시간 데이터를 제공
- 보고서 및 실시간 모니터링을 제공
- CTI,IVR,PDS,APP 통합 보고서 제공
- 여러 콜센터의 CTI Data를 통합관리 기능
- 고객사의 요구사항에 따른 커스트마이징 기능
| 熱門國家 | 系統支援 | 版本 | 費用 | APP評分 | 上架日期 | 更新日期 |
|---|---|---|---|---|---|---|
| 未知 | Android Google Play | 1.0 App下載 | 免費 | 1970-01-01 | 2015-03-10 |
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