Customer Service Materials|商業線上App不用買-HotApp4Game

Customer Service Training Materials

TopTraining has produced a set of training materials that can be used as an aid to designing or redesigning your Customer Service course. The materials are flexible enough to suit different types of trainers and audiences alike. This set includes 20 files where the following types of material are available for you to download:

• various exercises and guides (pdf),

• diagnostics (pdf),

• knowledge based material (pdf),

• course evaluation form (pdf),

• course registration form (pdf), and

• workshop organiser (Microsoft Excel).

You will have a period of 30 days from the date of application purchase to download all of the materials that you require.

Please note that this application will not work on Gingerbread, ie devices that use Android version 2.3. This is due to a bug that exists in that particular version.

Ownership of copyright

The copyright in this application and the material on this application (including without limitation the text, computer code, artwork, photographs and images on this application) is owned by Toptraining.

Toptraining grants to you a worldwide non-exclusive royalty-free revocable license to view this application and the material on this application on a computer or mobile device, to download, copy, edit and store the material on this application and to print material from this application. The license to use the materials is for your own personal and commercial use which specifically excludes both the resale of the material and the reproduction of the material for resale. Toptraining does not grant you any other rights in relation to this application or the material on this application. In other words, all other rights are reserved.

Enforcement of copyright

Toptraining takes the protection of its copyright very seriously. If Toptraining discovers that you have used its copyright materials in contravention of the license above, Toptraining may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs. If you become aware of any use of Toptraining’s copyright application and copyright materials that contravenes or may contravene the license above, please report this by email to toptraining@hotmail.co.uk.