Coventry® Mobile|健康線上App不用買

Coventry® Mobile connects you to your health and benefits information when you’re on the go. Check status and view details of your claims. View your deductible and other benefit usage details. Access your member ID card at the doctor’s office, and email or fax a copy right from your mobile device. Search for doctors, hospitals, urgent care centers and pharmacies in our network. Also track details about your health, medications and so much more. Be sure to check back for new features!

FEATURES

MEMBER ID CARD

Forgot your member ID card at home? No problem. You can view, email or fax both sides of your member ID card to your health care provider. You can also view an authorized dependent’s member ID card and benefit usage details.

MY HEALTH RECORD

Keep all your health information in one place. View, update and share any of it with your health care team. You can fax or email:

• Current medicines

• Allergy and immunizations information

• Surgery and procedure history

• Family history

• Emergency contacts

CLAIMS

Check the status of your medical and pharmacy claims. View a detailed claims summary.

BENEFIT USAGE

View your current balances (if applicable) and amount remaining for:

• Deductibles

• Out-of-pocket maximums

• HRA/FSA account

MY RX CHOICES

Log in to view your medication history. Browse by condition. Check for possible drug interactions. Verify price when your doctor prescribes a new drug to you for the first time. Taking a maintenance medication? Look for a lower-cost alternative.

HEALTH & WELLNESS

Search for common health symptoms and conditions. View information that helps you seek treatment that may work for you.

FIND A PROVIDER / PHARMACY

No need to register to use this feature. Follow a few steps to search for a doctor, hospital or urgent care center in our network. Have pharmacy benefits through Express Scripts? Find a convenient place to fill your prescriptions close to home. You can use GPS on your mobile device or enter a ZIP code and distance to narrow your search. Log in for more refined results. Search information includes:

• Name and gender

• Specialty and hospital affiliation

• Address

• Phone number with direct dial access

• Maps with driving directions

• Language(s)

SETTINGS

Manage your document delivery and communication preferences. Choose between email or paper, depending on what’s convenient for you.

Note: Not all app features are available for every plan member.

REGISTRATION

Your personal health information is available on the app only with a valid login. Register from your mobile device or visit My Online Services from a computer at https://member.cvty.com. You only need to register once to use these tools. If you are a first-time user of Coventry Mobile but already registered for My Online Services, you do not need to register again.

SECURITY

You must log in with your username and password. Please do not share your login information with anyone. You are in charge of your account. If you are the member/subscriber/primary account holder, you can access My Online Services account information for yourself or a covered dependent. You must use the correct username and password. If you are a covered dependent, be sure you have the account holder’s permission to access your account.

TROUBLESHOOTING

If you have trouble logging in, please make sure your login information is correct. You can also select Need help? from the main menu. Help is available M-F between 8 a.m. and 6 p.m. Eastern Time. If you are not in the U.S., email us at netsupport2@cvty.com. For questions about your benefits, please call Customer Service at the number on your member ID card.

REQUIREMENTS

Compatible with Android smartphones with OS 2.2 and later, and Android tablets with OS 3.0 and later.

ABOUT COVENTRY HEALTH CARE

Coventry Mobile is backed by Coventry Health Care, an Aetna company. Learn more at www.coventryhealthcare.com and www.aetna.com.

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