Undeliverable – Email Etiquette for Today’s Workplace|教育線上App不用買

E-mail communication has quickly become a preferred method of contact for many of your customers. Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation.Undeliverable: E-mail Etiquette for Today's Workplace will instill your employees with best practices for handling customer service issues via e-mail. They'll also learn how to avoid those disastrous errors that plague so many companies.Undeliverable ensures a more knowledgeable staff and satisfied customers for years to follow. Includes a multiple choice quiz to test your knowledge. Chapters:- Introduction - Address Fields - The Subject Field - Addressing Recipients - Grammer & Punctuation - Formatting - Message Clarity & Brevity - Censor Yourself - Sending Attachments - Professional Signatures

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