OneSupervisor Mobile is a state-of-the-art mobile app for the iPhone, that allows you to monitor your contact center activity anywhere and anytime. Follow your inbound and outbound services, as well as your agents, compare indicators over time and always keep track of your SLA… while away from the contact center. It is possible to analyze a large set of KPIs (Service Level, Offered Calls, Waiting Queue, Handle Time, Average Queue Time, Abandon Rate, Success Rate, Average Idle Time, Agents Ready, and many others) and visualize each KPI chart detail in daily, weekly or monthly intervals. All the KPIs can be compared to their previous values, so you are able to perform comparisons over time.
免費玩OneSupervisor APP玩免費
免費玩OneSupervisor App
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| 熱門國家 | 系統支援 | 版本 | 費用 | APP評分 | 上架日期 | 更新日期 |
|---|---|---|---|---|---|---|
| 未知 | iOS App Store | 1.1.0 App下載 | 免費 | 2011-07-06 | 2015-06-04 |
