Mobile Remedy ITSM|生產應用線上App不用買

Mobile Service Desk app for BMC Remedy Service Desk

Service Desk Features:

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Create a new incident

Viewing the incidents and its details assigned to me, my groups and the incidents for which I am the customer

Updating the incident details like Summary, Notes, Priority

Adding and Updating the work info

Reassigning a ticket to members of current group

Moving an incidents to Next Stage

Resolving an incident

Approval functionality:

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Viewing the list of approval requests pending for my approval

Viewing the details of the approval requests

Approving or Rejecting an approval requests of all ITSM applications integrated with Approval Server like Change Management, Knowledge Management, Asset Purchase Requisition, Service Request Definition approvals, Service Request Approvals.

Distribution:

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+ ApprovalServerBridge.war - Web application which needs to be deployed on Tomcat Web Server

Available here - http://mitsm.blogspot.in/2014/04/blog-post.html

+ MobileITSM.apk - Android application installer which needs to be installed on Android device

How to setup Mobility Server:

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Stop tomcat web server

Copy "ApprovalServerBridge.war" to \webapps

For example ...C:\Program Files\Apache Software Foundation\Tomcat6.0\webapps

Start tomcat web server

Go to \webapps and verify that a new folder named "ApprovalServerBridge" is created

For example...C:\Program Files\Apache Software Foundation\Tomcat6.0\webapps\ApprovalServerBridge

How to install android app:

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Enable "Allow Installation of apps from unknown sources" on your android mobile. This setting is generally available under Settings => Security

However the placement of this setting is not the same for all manufacturers. Check your android mobile device manual to locate this setting.

Copy MobileITSM.apk to your android device

Tap on MobileITSM.apk to install the application on your mobile device

After successful installation, the application shortcuts will be visible on your mobile device.

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