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ENGAGEcx™ is a family of cloud-based service offerings that dramatically improve an organization's sales and marketing ROI by increasing closing ratios, average ticket, customer loyalty and transaction visibility from initial engagement to conclusion.As companies are forced to spread their marketing spend over an ever-increasing universe of channels, ENGAGEcx delivers customer engagement solutions that deliver interested prospects and customers to the right experts with the right context at the right time from any and all channels. Customers get better, more responsive service while sales and support personnel get the information they need to have a productive and personalized engagement.ENGAGEcx enhances the value of marketing and CRM investments, especially for Salesforce.com users.The ENGAGEcx product line includes Web ENGAGEcx, Omni ENGAGEcx and Omni Pro ENGAGEcx to address the full range of customer experience management needs of enterprises of all sizes and complexities.

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