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Concept of Operations Book

Table Of Content :

1.1 This Concept of Operations (CONOPS) establishes the high level functional architecture, organization, roles, responsibilities, processes, metrics and strategic plan and associated with the MMOCMMOCMaintenance Mission Operations Center

1.2 Scope

This CONOPS is considered a living document that details the concepts and processes by which the MMOC will perform Maintenance Operations MMOCfunctions within an IT services organization and the roadmap for it’s development. It is recognized that, as the MMOCMaintenance requirements grow for 15 program and matures this CONOPS will be revisited, revised, and updated to reflect the dynamic nature of the system and this element.

1.3 MMOCProgram Overview

1.4 MMOCMMOC Rewrite MMOCSystem Center Element Overview, the MMOC will provide continuous, centralized service support and service delivery functions for the entire enterprise information technology (IT) infrastructure, communications links and network elements that support the MMOCmaintenance missions. MMOCMMOCThe tentative primary MMOC will be located in Suffolk, VA. Back-up locations need to be determined. The intent of the MMOC is to allow for access to MMOC central management system from a node at each Depot. MMOCMMOCdsMMOCThe MMOC will be under the direct control of the MMOCDirector of Maintenance Mission Operations for the Space Command and Control (SC2) Division to ensure Operational Mission accomplishment. The MMOC will be operated and maintained by Contractor Logistic Support (CLS) personnel and will act as the Single Point of Contact (SPOC) for IT related services and functions. Primary System Center functions include incident management, network operations and management, performance analysis, fault resolution, maintenance coordination, configuration management, system administration, and security management. Additionally, the MMOC will participate in problem, change, availability, release, service continuity, service level, and capacity management functions as necessary.

The MMOC will be deployed incrementally in Phases, and will eventually support all MMOCSC2 elements, including MCS, RGS, Factory, Development, Training and Exercise environments, and External Interfaces. dditionally, the MMOC will interface with Commercial and Government Service Providers, along with other Network Operations Centers as appropriate.

The MMOC also provides an opportunity to integrate many separate program developments into a single centralized function. The MMOC Add constratints

Document Overview

This CONOPS illustrates the architectures and describes the functional and physical interface requirements, protocols, and data exchanged between the MMOC and External Users.

Section 1: Scope and Overview

Section 2: Applicable Documents.

Section 3: Background and Overview of the MMOC Architecture

Section 4: Definition of Terms

Section 5: Organizational Architecture

Section 6: Functional Architecture

Section 7: Physical Architecture

Section 8: Technical Architecture

Section 9: Strategic Roadmap