ACTC OSX Support Exam Prep|教育線上App不用買-HotApp4Game

Overview

OS X Support Essentials 10.8 is a hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion. This course is designed to give you a tour of the breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who should attend?

• Help desk specialists, technical coordinators, service technicians, and others who support Mac

users.

• Technical support personnel in businesses that use Mac computers.

• Technical coordinators or power users who manage networks of computers running OS X such as teachers and technology specialists who manage networks or computer labs.

What You Will Learn

• The troubleshooting process and how to become more efficient with available tools and resources.

• Features and functionality of OS X Mountain Lion, including how to find additional information

• How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification

Certification Exam

Students can take the OS X Support Essentials 10.8 Exam to earn Apple Certified Support Professional (ACSP) 10.8 certification (not included in course).

Course Outline

Part One: Installation and Configuration

Part Two: User Accounts

Part Three: File Systems